Estyn shares findings from 2025 stakeholder perceptions research 

We recently sought the views of stakeholders as part of our annual independent stakeholder perceptions research. This work aims to help us understand how stakeholders across Wales view our work, who we are, what we do and the impact we have. One of our ambitions is that everyone we interact with understands and values our contribution to the sector and to learners in Wales. 

This is the second year of running this work which includes an open online survey and more in-depth telephone interviews. The findings help us to gain a deeper understanding of the working relationships we have with our stakeholders – to assess our reputation, assess the impact and usefulness of our key reports, publications and campaigns and to understand stakeholders’ preferred methods of communicating and engaging with us. 

Estyn will use the findings to inform ongoing work to improve consistency, reduce apprehension, and strengthen engagement and communications—particularly with staff in non-senior roles. 

Owen Evans, Chief Inspector, says,

“It is encouraging that those who have experienced inspections in recent years are reporting more positive views, highlighting the importance of changes introduced under the new inspection framework and our clear focus on professional dialogue and collaboration. 

“This research gives us a valuable and timely insight into how Estyn is perceived by a wide range of stakeholders across Wales. I am particularly pleased that this year we heard from many more middle leaders and staff working outside senior roles, whose voices are essential if we are to understand the full impact of our work.  

“We take these findings seriously. They reinforce the need for us to continue improving consistency, transparency and communication, and to ensure our work is understood not just by senior leaders but by staff at all levels. Reducing unnecessary apprehension, strengthening engagement with middle leaders and teachers, and sharing best practice more effectively will remain key priorities for us. Listening to feedback like this is central to our commitment to learning, improving and building trust across the education system.” 

We will continue to run this exercise annually to enable us to benchmark and measure progress in our work as we listen and respond. 

Read more here: Estyn Stakeholder Perceptions Research 2025