Contacting Us
How to get in touch
Telephone: 029 2044 6446
Email: enquiries@estyn.gov.wales
Office address: Anchor Court, Keen Road, Cardiff CF24 5JW
How to find us
Information of getting to our office at Anchor Court, Keen Road, Cardiff CF24 5JW:
Rail
We are within 15 minutes’ walking distance or a short taxi ride from Cardiff Central and Queen’s St stations.
Bike
We are connected by cycle route to the city centre. View routes on the Keep Cardiff Moving website. For further information on bike hire in Cardiff please click here.
Road
From the east, use M4 junction 27 or from the west, M4 junction 33. There is free, but limited parking at the office, but please inform us if you require a space.
Air
Cardiff International Airport is in Rhoose, 12 miles west of Cardiff. There are frequent train and bus links to the city centre.
Using AI to help write correspondence
AI tools can be helpful, but they can sometimes make requests longer, broader or less accurate than intended.
Before sending us a request, complaint or follow-up message, please check that:
• it clearly says what information or outcome you are looking for;
• it only asks for what you genuinely need;
• any legal or factual references are accurate;
• the wording is clear, concise and focused;
• the tone is appropriate.
We are seeing an increase in initial and secondary correspondence that appear to have been drafted by AI. These can require additional clarification because of inaccuracies or unnecessary complexity. Clear and focused requests help us respond more quickly and accurately.
