What do our stakeholders think of us?
We recently launched an independent online survey to gather the views of our stakeholders around what they understand about Estyn – who we are, what we do and the impact we have.
One of our ambitions is that everyone we interact with understands and values our contribution to the sector and to learners in Wales.
The purpose of seeking stakeholder insights is to gain a deeper understanding of the working relationships we have with our stakeholders – to assess our reputation, assess the impact and usefulness of our key reports, publications and campaigns and to understand stakeholders’ preferred methods of communicating and engaging with us.
Owen Evans, Chief Inspector, says, “We are pleased to see from the findings that respondents who have had inspections since the pandemic are reporting an increasingly positive experience, and I’m reassured that more people are valuing our inspections over the past few years. Some participants expressed their view that there has been a noticeable shift in the tone of Estyn.
“Whilst there is recognition of the understanding and collaborative approach of our work, the report certainly highlights areas that we can improve. Apprehension around inspections persists, often attributed to the natural anxiety of being evaluated. Nevertheless, there is work that we can do to address this balance of assurance and support.
“I am proud of the work we do here at Estyn and of the positive change we’ve achieved so far, but there is much work still to do and we will reflect on these findings and continue to gather feedback from stakeholders.”
We will run this exercise annually to enable us to benchmark and measure progress in our work as we listen and respond.
We are grateful to all of you who took the time to respond and share your insights and experiences of working with us through this work. There is a lot of detail within the report which I hope you will take the time to dip into.
Read the full report here: Estyn Stakeholder Perceptions Research – Estyn