Complaints Handling Procedure

We are committed to providing high-quality customer service. We take feedback and complaints seriously and use the information they provide to help us to improve the services we deliver to you.

If something has gone wrong or if you are unhappy about our work, we want you to tell us about it. This guide tells you about our complaints- handling procedure and what you can do if you have a complaint. It also tells you about what you can expect from us.